A collection of articles written for a feature focusing on Customer Relationship Management IT solutions

Hosted CRM: headache or helping hand?

The evolution of CRM systems presents as many challenges as it does opportunities for organisations looking to improve efficiencies.

Due diligence mitigates cloud data concerns

Sensitive corporate data stored and processed in the cloud can expose organisations to considerable risk if not managed correctly.

Mobile CRM: a double-edged sword

Checklists have to be in place to reduce the risk of a breach in security.